• Terms
    Privacy policy

Privacy policy

Via FAOC s.r.o. (“Fashion Arena Prague Outlet”, “we” or “us”) is committed to protecting your privacy and this privacy policy (“Privacy Policy”) explains how we collect, process, use, or disclose, personal information about you. If you should have any questions about privacy or data protection, please contact us at sprava.centra@fashion-arena.cz.

Scope of this Policy

This Privacy Policy applies to the website www.fashion-arena.cz; (the “Site”), and generally to the use of your personal information by Fashion Arena Prague Outlet as customer of or in our shopping centre. From time to time we will also provide you with additional information on how we will use your personal information.

The Privacy Policy does not apply to other third party websites that are not operated by Fashion Arena Prague Outlet and that you may reach through links on this Site. If you access other third party sites using the links provided, the operators of these sites may collect personal information from you which will be used by them in accordance with their privacy policy, which will differ from ours. Processing of personal information you share with or provide to third parties is not covered by this Privacy Policy. We recommend that you read such third parties’ privacy policies, before sharing information with them.

Information we collect from you and how it is used

If you browse this Site, register for VIP membership, submit your CV and details in connection with our section on careers or participate in other initiatives or activities (whether online or offline) that we may offer or operate from time to time, we collect, process and use your personal information (“Personal Information” or “Information”) for the respective purpose. The Information we collect, process and use about you and how it is used by us is described in detail in the table at the end of this Privacy Policy document.

Where we store or process your Information; use of service providers

We or our service providers process your Information either on computer systems on our premises or on computer systems of our service providers. These service providers, which have been contracted by us and assist us in providing the services to you, are located in the EU or the European Economic Area (“EEA”) and also at destinations outside the EU/EEA , including China, India and the USA. Such destinations may not have laws which protect your Information to the same extent as in the EU/EEA. It may be processed by us or by our suppliers operating outside the EU/EEA, but we will ensure that your Information is treated securely and in accordance with this Privacy Policy and applicable data protection law.

We have implemented security policies, rules and technical measures to protect the Information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Where you have chosen a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of Information via the Internet is not completely secure. Although we do our best to protect your Information, we cannot guarantee the security of your Information during transmission to our Site and any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.

We ensure that your Information will not be disclosed to regulators or authorities except where required by law or other regulation.

Disclosure to Our Affiliates

With your prior consent that we solicit from you separately from this Privacy Policy we will disclose Information about you to the companies behind VIA Outlets® and the other VIA Outlets® members to use the Information for the purposes described in the table at the end of this Privacy Policy for their own purposes. To find out more about the companies behind VIA Outlets®, Fashion Arena Prague Outlet and the other centres that are VIA Outlets® members, please click here: http://www.viaoutlets.com. The use of Information disclosed to such companies will be subject to the description in the respective consent form that you provided.

We will also disclose your Information to the following third parties

  • With your prior consent that we solicit from you separately from this Privacy Policy to our carefully selected marketing partners;
  • With regard to your Careers-Information (see table at the end of this document) to the retail outlets located at the relevant centre in the event that you have submitted a CV in our Careers section applying for vacancies;
  • If we are under a duty to disclose or share your Information in order to comply with any legal obligation, or in order to protect the rights, property or safety of our business, our customers or others. This includes exchanging Information with organisations for the purposes of fraud protection; and
  • Successors in title or replacement operators of all or part of our business. We will inform you upfront about this disclosure and, if mandatory, we will collect your prior consent separately from this Privacy Policy.
  • Partners of our Loyalty and Partner Reward Programs, if you signed up for their services and requested crediting;
  • Issuer of our Gift Card when you purchase the Gift Card;
  • If you book your shuttle transfer to Fashion Arena Prague Outlet on our Site, this data will be directly collected by the provider of the transfer.
  • Please see the list at the end of the document for details.

Cookies

”Cookies” are pieces of information that are sent from a web server to your computer. They are stored when you first visit a website and may subsequently be used by the website operator to obtain information when you return to that website. We use Cookies for technical administration of the Site, to estimate our audience size and usage pattern, to store information about your preferences, to allow us to customise our Site according to your individual interests and traffic monitoring. Please see our Cookie Policy for further information about Cookies and how we use them and how you can deactivate them. For more information about how cookies work you may find it useful to visit http://www.allaboutcookies.org/.

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Retention of your Personal Information

We will process and use your Personal Information only as long as it is required to use them for the purpose we have collected or received them (see table at the end of this policy document for the description of purposes). If we are required by law to retain this Information longer, we will block the Information and only process and use it for such retention purpose. After the applicable statutory retention period has lapsed, we will delete such Personal Information.

Children

We do not knowingly collect Information from children under 18 years of age.

Your rights

You have the right to ask us not to process your Information for marketing purposes. We will inform you (before collecting your Information) if we intend to use your Information for such purposes. You can exercise your right to prevent such processing by indicating this when we collect your Information. You can also exercise the right at any time by contacting us at sprava.centra@fashion-arena.cz.

You are entitled to ask us whether we are keeping Information about you and if so to have access to this Information. In order to receive a copy of any Information that we currently hold about you, please send us your contact details including address and a proof of identification.

You may challenge the Information that we hold about you and, where appropriate, you may have Information erased, rectified, amended or completed. We reserve the right to refuse to provide you with a copy of your Information in exceptional cases, but will give reasons for our refusal.

You can also use the above details for requests relating to use of your Information held by any Czech companies behind VIA Outlets®, Fashion Arena Prague Outlet and the other centres that are VIA Outlets® members. If your requests relate to use of your Information held by the affiliates of Fashion Arena Prague Outlet, please refer to the contact details of their Privacy Policies on their websites.

Changes to our Privacy Policy

Any changes that we make to our Privacy Policy will be detailed on the Site or otherwise notified to you.

The Information that we collect from you and how it is used.

Group: Browsing

Purpose: Use of cookies, above all, to adjust our Site to your needs and provide you a more pleasant browsing; for statistics purposes; to maintain and improve the Site; for advertising purposes, all as described in our Cookie Policy.

What data: When you browse the Site without entering any of your Personal Information on our Site, we collect, process and use your following information as described in our Cookie Policy.

How we use your information: If you visit the Site cookies will collect Information from you. Please see our Cookie Policy for more information.

We use cookies on our Site for example:

  • To run the Site; some services cannot be provided without cookies;
  • To provide you with personalized access and to enhance our services;
  • For statistic purpose, e.g. number of visits;
  • For maintenance and improvement of the Site;
  • To personalize our advertising.

Please see our Cookie Policy for further information about Cookies and how we use them.

Group: Careers (submit CV)

Purpose: We process your Information for your job application for a brand or the centre.

What data:

  • The Information you provide when submitting your CV including your title, name, contact details, date of birth, desired positions, work type, skills, experience, nationality, preferred departments, availability and where you heard of the vacancy and any further Information you provide in your CV;
  • The Information you provide when you register for the career portal, including surname, email-address, title and language and any further Information you provide to us;
  • Your job interests and preferred job positions, if you admit these Information;
  • Information about your job interview; and
  • The Information if you are hired.

How we use your information:

  • We host and operate the career portal;
  • With your prior consent we transfer your Information to the specific brand you applied for;
  • We are not responsible for the processing of your Information by the brands; you may receive more information about the processing of your information by the specific brands in the job offer or in the relevant store.
  • We use the Information provided by you only if you applied for a job vacancy in Fashion Arena Prague Outlet or the other centres that are VIA Outlets® members;
  • The Information provided when submitting your CV will only be used for recruitment purposes.

Group: Contacting us

Purpose: We use your Information to answer your questions or concerns.

What data: If you contact us through the Site we may keep a record of that correspondence and the Information you provide, including your email-address and, if you provide it to us, your name.

How we use your information: If you contact us through the Site, we will only use your Information in relation to any further correspondence with you.

Group: Online Registration for VIP Program

Purpose: We use this Information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.

What data: The Information you provide when registering with our membership program are your title, first name, last name, email address, the fact that you are over 18 years and - if provided by you - additional details on your postal address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully register, you must agree to the VIP-membership terms.

How we use your information:

  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to VIA Outlets®, Fashion Arena Prague Outlet and the other centress that are VIA Outlets® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services; from time to time we may share Information with carefully selected 3rd parties in an aggregated, anonymized format to enable us to monitor the success and operation of the program

Group: Photo/Video Sharing/Forums/Blogs/Social Media Websites

Purpose: Interact and communicate with you; other purposes will be described on the relevant presence.

What data:

  • The Information or images you provide when you post content to or comments on, or otherwise submit material for publication in, various areas of our Site, including our chat forum, bulletin board, blog, micro-blog, forum, video and photo galleries and other interactive areas
  • If you activate a social plugin that is incorporated into our Site, to enable the functionality of the respective social plugin and communicate with the respective social media platform as further described in the privacy policy or description of functionalities on the respective social media platform.

How we use your information: Please find more information on our Cookie Policy and the respective website or presence for further details about the processing of your Information by Fashion Arena Prague Outlet on social media presences or platforms.

Group: Registration at Trade Fairs and Public Events for VIP Program

Purpose: We use this information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.

What data: The Information you provide when registering with our membership program including your title, first name, last name, postal address, the fact that you are over 18 years and – if provided by you – additional details on your email address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully complete a registration form, you must agree to the VIP-membership terms.

How we use your information:

  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to VIA Outlets®, Fashion Arena Prague Outlet and the other centres that are VIA Outlets® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services.

Group: Registration in person within centre facilities for VIP Program

Purpose: We use this Information to be able to provide you the services under the VIP-program and to adjust them to your wishes and needs.

What data: The Information you provide when registering with our membership including your title, name, last name, postal address, the fact that you are over 18 years and – if provided by you – additional details on your email address and preferences for delivery of commercial mailings and language preferences. Additionally, we collect Information on your use of the VIP Program as well as your use of and registration details for the online VIP membership area. In order to successfully register, you must agree to the VIP-membership terms.

How we use your information:

  • To understand your needs and provide you with the services you have requested;
  • To provide you with (also tailored) information about events, special offers, promotions and other matters relevant to VIA Outlets®, Fashion Arena Prague Outlet and the other centres that are VIA Outlets® members or the retail outlets that you request from us or which we consider may be of interest to you (including host mailings);
  • Only with your prior consent, to share your Information with our carefully selected marketing partners for the purposes of informing you of goods, services, promotions, offers and forthcoming events which we consider may be of interest to you;
  • Only with your prior consent, for research and analysis and in order that we may contact you from time to time for such a purpose or for the purpose of conducting surveys or focus groups;
  • To administer your membership and to notify you about changes to our services.

Group: Responding to our emails

Purpose: We only use your Information to answer your concerns

What data: Any Information you provide when responding to our emails including your title, name, contact details, changes to your contact preferences and in some instances preferred language.

How we use your information: If you contact via email, we will only use your Information in relation to any further correspondence with you.

Group: Surveys/Research

Purpose: Execute surveys and researches for continuous improvement of our services.

What data: We may ask you to complete surveys or join research/focus groups and the information you provide through these including your preferences and profile information.

How we use your information: With your consent, this data will be used to measure our products and services for continuous improvement. The data may also be shared with our carefully selected marketing partners for the purposes of data analysis and improving ours goods, services, promotions, offers and forthcoming events which we consider may be of interest to you.

Group: Use of Public WiFi facilities

Purpose: Providing you with the Public WiFi facility.

What data: Information arising from your connection to our WiFi facilities, such as IP-addresses or the websites that you visit.

How we use your information: Please see our partner’s terms and conditions for further information about your Personal Information and how they are used. We do not have any access to your Personal Information.

Group: Prize Draws

Purpose: We only use your Information to run and administer the Prize Draw.

What data: First name and last name, date of birth, street address, postal code, place, country, and email address, as well as Information which are created in connection with your entry, such as your status as an Entrant or winner, if applicable.

How we use your information: We collect, process, and use, all Personal Information disclosed to us in connection with the Prize Draw only in compliance with the applicable laws and regulations referring to data protection. We will not disclose your Personal Information to any third party. This shall not apply to VIA Outlets® centres and service providers which assist us in carrying out the Prize Draw. Your Personal Information will be collected, processed and used exclusively for the purpose of carrying out the Prize Draw.

Please note that it may not always be necessary to complete all fields of information in order to benefit from our services or promotions but the required data fields will typically be marked with an asterisk*.

We will contact you by post, e-mail, SMS text messages or telephone or other means, each only as requested by you in your consent or other permission you gave us to be contacted, e.g. in the registration to the VIP-Membership.


TERMS AND CONDITIONS

This website at www.fashion-arena.cz (“our Website”) is operated by Via FAOC s.r.o., (registered number 02214041) whose registered office is at Zamenhofova 440, Praha 10 – Štěrboholy, 108 00 – Praha 10.

Your access to and use of our Website, is subject to and governed by all applicable laws and regulations and these terms and conditions (“these Terms”).  Please read these Terms carefully.  If you do not agree with these Terms, please do not use our Website.

1. Availability and Faults.

Access to and use of our Website are provided and permitted on a temporary basis.  The Website will not always be available and may have some faults. We are under no obligation to update any information contained on our Website.  We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, our Website (or any portion or portions of it) and/or the information or materials available through our Website (or any portion or portions of it) with or without notice. Our Website is provided on an “as is” and “as available” basis, and to the extent permitted by law made without any guarantees, conditions or warranties of any kind.

2. Ownership.

Unless otherwise indicated, our Website including its design, text, content, arrangement, and other matters related to it are protected under copyright and other applicable intellectual property law and we are the owner or the licensee of all intellectual property and other proprietary rights in or relating to our Website.  All such rights are reserved.

The posting of our Website does not constitute a waiver of any right in or relating to our Website. Except as expressly granted in these Terms, you do not acquire any rights, title or interest in or relating to our Website.

3. Use of our Website by You.

We grant you a limited right to access and make use of our Website for your own use.  You are not allowed to: reproduce, duplicate, copy, sell, re-transmit, distribute or otherwise exploit our Website including any of its content for any commercial purpose without obtaining prior permission from us; make a collection of any product listings, descriptions or prices; make derivative use of our Website or its contents; download or copy information for the benefit of another business; or use data mining, robots or similar data gathering and extraction tools.

You may print off copies, and may download extracts, of any page(s) from our Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not misuse our Website by knowingly introducing viruses or other material, which is malicious or technologically harmful, attempt to gain unauthorized access to our Website, or attack our Website via a denial-of-service attack or a distributed denial-of service attack.  We will report you to the relevant authorities for such acts.   Access to or use of our Website and the information or materials available on our Website may be prohibited by law in certain countries or jurisdictions.  You are responsible for compliance with all applicable laws and regulations of the country from which you are accessing our Website.

We reserve the right to suspend or terminate your access to our Website (or portions of it) at any time if we believe you are using our Website in any way that is contrary to any of these Terms, and if you print off, copy or download any part of our Website in breach of these Terms, you must, at our option, return or destroy any copies of the materials you have made.

4. Registration.

From time to time, we may restrict access to our Website (or portions of it) to users who have registered with us. If you register with us to use restricted areas (such as registering to join our Membership), you are registering as a personal user of our Website. Access to restricted areas is via your user identification code (“user ID”), password and any other piece of information as part of our security procedures.  We allow you access to the restricted areas of our Website on the basis that: • you are, at the date of registration, no less than 18 years of age; • you must treat your user ID and password as confidential, you must not disclose it to anyone else, it may not be used by anyone else to access our Website; • all data provided by you is accurate; • you will not maliciously create additional registration accounts for the purpose of abusing the functionality of our Website or other users; and • you will not seek to pass yourself off as another user.

You can access and update much of the information you provided us with in the “Membership” area of our Website.

If, you do not comply with these Terms, particularly with regard to the aforementioned obligations under clause 5 of these terms and conditions, we may at any time disable your user ID or password and otherwise cancel your access.

5. Content of our Website.

Nothing in our Website constitutes an offer to buy or sell products and/or services in any jurisdiction. Our Website is for information only. All details, descriptions and prices of, and other information relating to, products and/or services appearing on our Website are of a general nature only. We do not guarantee that any product and/or service appearing on our Website is or will be available in stock at the relevant village at the time you wish to purchase any particular product and/or service.

We will take reasonable care to ensure that all information is correct at the time when such information was uploaded to our Website, but it may be inaccurate and incomplete and is subject to change. We therefore advise you to check information concerning a retailer with them and we are not, as to the extent provided in section 10 of this terms and conditions, liable for loss incurred by you from relying on information on the Website.

6. Materials Submitted by Users.

Users of our Website may post content to or comments on, or otherwise submit material for publication in, various areas of our Website, including our chat forum, bulletin board, photo galleries and other interactive areas.  We do not approve, endorse, support, sanction, encourage or agree with any content, comments or material posted or submitted by users and published by us.  We have not investigated, monitored or checked any such content, comments or material for accuracy, completeness or conformance with applicable laws and regulations prior publication. We accept no responsibility for, or liability in respect of, any such content, comments or material. If we are notified of an inadmissible content submitted by users, we will immediately remove such content.

If you post content to or comments on, or otherwise submit material for publication in, any area of our Website including photographs: • you grant us a non-exclusive, perpetual, royalty-free, worldwide license to use, reproduce, publish, republish, transmit and disseminate (and to grant sub-licenses to use, reproduce, publish, republish, transmit and disseminate) such content, comments or material in any format, including print and electronic format; • you will ensure that no such content, comments or material is unlawful, threatening, libelous, defamatory, obscene, pornographic or profane or could constitute or encourage conduct that would be considered a criminal offence or breach of any law and you must not post any material which is deliberately intended to upset other users; • you will not be paid for any of the content, comments or material published; • you will ensure that such content, comments or material is your own original work and that you own the copyright and any other relevant rights; • if the material is a photograph or graphic material you must have taken the photograph(s) or created the graphic material yourself or you must have the permission of or are otherwise be authorized by the owner of the photograph(s) and/or graphic material and you must have obtained the consent of all individuals featured in it where such individuals can be clearly identified; and • we will publish your name alongside any photograph(s) or graphic material submitted by you but we may edit or delete any comments which you submit with them.

Publication of any content, comments or material including photograph(s) or graphic material posted or submitted by you will be at our sole discretion. We reserve the right to make additions or deletions to the text or graphics (including editing any photograph(s) or graphic material) and to refuse, suspend, terminate or otherwise remove, the publication of such content, comments or material. With the exception of personal data (which will be treated as set out in our Privacy Policy), any material you submit to us is, and will be, treated as non-confidential and non-proprietary.

You agree to indemnify us against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing any content, comments or material posted or submitted by you.

7. Competitions.

From time to time, we may advertise and run competitions on our Website.  Specific terms and conditions and rules will apply to such competitions.  Please ensure that you read these terms and conditions and rules applicable to any competition you enter into or otherwise participate in carefully as contractual as as contractual obligations might arise out of such terms and conditions.

8. Third Party Websites.

Our Website may contain links to other websites operated by unrelated companies and persons (“Third Party Website”).  These links are intended to provide further information only. The inclusion on our Website of any link to a Third Party Website does not mean that we approve, endorse or accept any responsibility for that Third Party Website, its content or use, or the use of products and/or services made available through such Third Party Website. We are not responsible for any damages or losses caused as a result of your use of, or reliance on, such Third Party Websites and you use any Third Party Websites at your own risk.  All terms and conditions and policies of the Third Party Websites you visit will apply to you while on such websites and you should check them. When we included the links on our Website, we did not check the Third Party Websites for accuracy, completeness or conformance with applicable laws and regulations. If we are notified of any inadmissible content in connection with a linked Third Party Website, we will immediately remove the respective links from our Website.

We have some arrangements with carefully selected businesses, who may sell you products or services on Third Party Websites linked to our Website and bearing our branding or indicating an association with us, such as the Fashion Arena Prague Outlet Gift Card.  When you link through to some of these Third Party Websites they may still be framed by our Website or have our branding, and appear part of our Website. Please be aware, however, that these products and services are sold by another business.  While we select such businesses carefully, we are not responsible for the products and services, which they offer and sell, and you should check any terms and conditions of those Third Party Websites and of any products and services which they offer.

9. Links to Our Website.

You may create a link to our Website from another website or document without our prior written consent provided no such link: creates a frame or any other browser or border environment around the content of our Website; implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Website; displays any of trade mark(s) used on our Website without our permission or that of the owner of such trade mark(s); is placed on a website that contains content that is unlawful, threatening, libelous, defamatory, obscene, pornographic or profane or could constitute or encourage conduct that would be considered a criminal offence or breach of any law; and portrays us, our associated companies or the businesses we work with (or their products and/or services) in a false, misleading, derogatory, or otherwise offensive manner. You are solely responsible for the website on which you place a link to our Website and for any representations made or impressions created concerning us or our Website.  You are also solely responsible for bringing these Terms to the attention of the person receiving access to our Website via your link.  We reserve the right to request that any link or links you create to our Website from another website or document in breach of these Terms be removed.

10. Limitation of Liability.
We, in our own capacity and on behalf of our associated companies, the employees, advisors or third parties engaged by us, limit our liability arising out of or in connection with access or use of our Website or any website with which it is linked (whether based in contract, negligence, tort, strict liability or any other basis) for any of the following losses: • losses from unavailability of the Website or technical faults with the Website; • loss of data; • loss caused by denial-of-service attack, viruses or other technologically harmful material; • loss of revenue or profit or anticipated savings; and • loss arising from circumstances beyond our reasonable control and loss which is not reasonably foreseeable to the extent set forth in this provision as follows: We shall only be liable for damage caused to you to the extent that we : • have caused such damage as a result of wrongful intent or gross negligence; or • have caused injury to life, body or health as a result of wrongful intent or negligence; or • are in breach of an essential contractual obligation as a result of wrongful intent or negligence.

Essential contractual obligations are such obligations which are necessary to fulfil the purpose of a contract.

11. Indemnity.

You agree to indemnify, release and hold us and our associated companies harmless to the maximum extent permitted by all applicable laws and regulations from any claim, liability, loss, expense or demand related to your breach of these Terms.

12. Choice of Law and Jurisdiction.

Our Website is controlled and operated by us from our offices in Czech Republic.  These Terms and all matters arising or relating to these terms and this Website including its content shall be governed by Czech law.  The Czech courts shall have non-exclusive jurisdiction to settle any disputes, which may arise out or in connection with these Terms or use of our Website.

13. General.

These Terms contain the entire understanding between you and us with respect to the use of our Website.  No representation, statement, inducement oral or written, not contained in these Terms (as updated from time to time) shall be binding on either you or us. The aforementioned does not apply to any concluded individual agreement in writing.

If any provision of these Terms is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, the remaining provisions of these Terms shall remain in full force and effect.

14. Questions or Complaints.

 If you have any questions or complaints, you may contact us by e-mailing at sprava.centra@fashion-arena.cz.